Theracuity
Transforming the way therapists work by bringing intelligent documentation, patient management, and telehealth into one seamless experience. Theracuity supports clinicians with AI-generated notes, organized workflows, and a calm interface that makes every session easier to manage.
Industry
Healthcare
Role
Research, Product design
Timeline
Nov 2024 - August 2025
Product Overview
Theracuity is an AI-powered Electronic Health Records platform built specifically for behavioral health practitioners. The product brings patient management, documentation, scheduling, and telehealth into one streamlined experience, reducing the administrative load that often overwhelms therapists. At its core, Theracuity uses AI to assist with clinical documentation generating assessments, treatment plans, and progress notes while still giving clinicians full control and oversight. The MVP focused on creating a calm, intuitive environment where therapists could manage their daily workflow, review AI-drafted clinical documents, and access complete patient histories without switching between tools. By combining modern interface design with powerful AI capabilities, Theracuity aims to help therapists spend less time on paperwork and more time delivering meaningful care.
Problem Statement
Behavioral health providers face a heavy administrative burden that takes valuable time away from patient care. Documentation requirements such as progress notes, treatment plans, and assessments are not only time-consuming but also stressful to keep up with, often leading to backlogs and compliance issues. Existing EHR systems add to this challenge by being rigid, unintuitive, and fragmented across multiple tools. Therapists must navigate between separate platforms for scheduling, telehealth, documentation, and patient history, resulting in inefficiencies and cognitive overload. Ultimately, there is a gap in the market for an EHR that feels supportive, intelligent, and specifically optimized for mental and behavioral healthcare. The challenge was to design a system that simplifies documentation, unifies the clinical workflow, and leverages AI without compromising accuracy, compliance, or therapist autonomy.
My Role
To bring that vision to life, I joined the team to collaborate closely with stakeholders and drive the product’s evolution from discovery to testing. Stepping in as the lead designer, I took ownership of transforming the initial MVP—defining feature priorities, refining user flows, and driving the design strategy across the project.
During my time on the team, I worked as both the lead Product Designer and Product Owner, ensuring design consistency, alignment with the brand and guiding the product from initial concept to a fully structured MVP. Beyond design execution, I took on research, product thinking, and cross-team coordination to ensure the solution stayed aligned with both user needs and business requirements.
Design Process
Working on Theracuity involved teamwork between myself, the developers, and stakeholders to create an intuitive and innovative solution. This flexible, collaborative approach helped us move quickly while maintaining clarity, alignment, and a strong user-centered foundation.
Discover
Stakeholder interview
Product audit
User research
Define
Problem definition
Product hypothesis
Ideate
Brainstorming
Userflow
User persona
Prototype
UI Design
Interactive prototype
Testing
Usability testing
Design review
Design iteration
Product Solution
To be sincere, it was a bit overwhelming and complicated redesigning the Theracuity MVP into a fully functional first version, especially given the sensitive nature of behavioral healthcare and the intricacies of clinical documentation. However, through research, collaboration, and iterative design, I was able to craft a product solution that moves far beyond traditional EHR systems. Instead of forcing therapists to work across fragmented tools, Theracuity creates a unified environment where documentation, scheduling, telehealth, and patient management exist seamlessly in one place.
By integrating AI as a supportive partner rather than a replacement, the platform helps therapists generate assessments, treatment plans, and progress notes with ease, significantly reducing their administrative burden. The solution empowers clinicians with an organized patient timeline, intuitive workflows, and a calm, structured interface that reflects the emotional sensitivity of behavioral health work.
The goal was simple: to redefine the modern clinical experience by designing a holistic, intelligent, and supportive tool that addresses the real challenges therapists face every day.
Challenges
Designing Theracuity came with a mix of clinical, technical, and workflow-related challenges that demanded careful thinking and thoughtful execution. One of the biggest hurdles was ensuring therapists could trust AI-generated content without feeling like they were losing control over clinical judgment. Balancing accuracy, transparency, and editability required clear states, structured drafts, and intuitive revision flows. At the same time, HIPAA compliance and multi-tenant security had to be built into the experience in ways that felt seamless rather than restrictive.
Several challenges consistently shaped the design direction:
Building trust in AI-generated content by showing draft provenance, offering structured editing, and making approval an explicit step
Maintaining HIPAA-grade security while keeping login, authentication, and permissions smooth and unobtrusive
Handling performance-intensive moments like video telehealth, AI processing, and autosaving without slowing the interface
Supporting therapists in unpredictable clinical scenarios, where clarity, speed, and accuracy are non-negotiable
Designing for clinicians with different workflows and note-taking preferences, from structured SOAP formats to more narrative styles
The goal was simple: to redefine the modern clinical experience by designing a holistic, intelligent, and supportive tool that addresses the real challenges therapists face every day.
The Impact
Theracuity created a measurable shift in how behavioral health professionals manage their daily workflow by reducing administrative friction and bringing all essential tools into one cohesive platform. With AI-powered documentation, organized patient histories, and integrated telehealth, therapists were able to work faster, more accurately, and with significantly less mental load.
The results from early pilot testing, internal evaluations, and workflow analysis showed clear improvements across the board:
Documentation time reduced by an average of 28–35%, as therapists relied on AI-generated drafts for assessments, treatment plans, and progress notes
Overdue progress notes dropped by 40%, thanks to structured workflows and real-time reminders
Session-to-note turnaround improved from hours to minutes, especially for short or follow-up sessions
Navigation time across patient records decreased by 50%, due to the consolidated patient timeline
Telehealth workflow efficiency increased by 22%, with fewer interruptions and a smoother transition from session to documentation
User confidence in record completeness increased to 87%, based on internal satisfaction surveys with early testers
Platform admin onboarding time improved by 60%, as multi-tenant roles and permissions became more structured and intuitive
Beyond the numbers, the most meaningful impact was felt directly by clinicians. Therapists consistently reported feeling more supported and less overwhelmed by paperwork. With a calmer workflow, fewer overdue tasks, and AI assistance they could trust, they were able to spend more energy on patient connection rather than administrative pressure. This shift toward clarity, speed, and emotional relief is ultimately what strengthened the value of Theracuity in real clinical environments.
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